Meet & Assist Service


IAJ is dedicated to providing the highest level of personalized service from the moment our VIP clients arrive at the airport until they depart. A member of our professional team will meet you at the gate or curbside and ensure that you efficiently navigate customs, quarantine and security and bypass lines wherever possible. Whether you are visiting Japan or just transiting, we will make you feel welcome and at home.

Transit – Arrival – Departure

IAJ′s Meet-and-Assist service provides comprehensive support for travelers throughout Tokyo′s airport system, and offers additional services beyond the airports upon request. To book services or request more information just fill out our inquiry form.

  • Meet-and-Assist upon arrival at the gate or curbside.
  • Personalized one-on-one service and identifying sign
  • Prioritized transit through immigrations, quarantine and security
  • Multi-language support: English, Chinese, Russian, Japanese
  • Luggage collection and porter service
  • Escort to boarding gate
Extra Services
  • Transfer between Haneda (HND) and Narita (NRT) airports
  • Accommodations, tours, ground transportation via IAJ′s fleet of luxury sedans, vans and buses.

Strict COVID-19 protocols are in place for all travelers destined for Japan and are regularly updated; for the latest information see entry restriction in Japan here. These restrictions do not apply to transit passengers who are connecting at Japanese airports to onward foreign destinations.

Our affiliated company Japan Air Travel Marketing (JATM) provides a broad range of services to visiting travelers including accommodations, ground transportation, interpreters and tours. Learn more here.

To request pricing inquiry or make a booking, contact us.